ISO 9001 Implementation Guide

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7.5.1 Control of production and service provision

7.5.1 Control of production and service provision *

The organization shall plan and carry out production and service under controlled conditions. Controlled conditions shall include, as applicable

the availability of information that describes the characteristics of the product,

the availability of work instructions, as necessary,

the use of suitable equipment,

the availability and use of monitoring and measuring devices,

the implementation of monitoring and measurement, and

the implementation of release, delivery and post-delivery activities.

(from BS EN ISO 9001:2000)

This clause requires organizations to control production and service processes under six conditions. These controls are particularly important where their absence adversely affect quality.

Additionally, although not required, documented procedures and work instructions are encouraged to address these controls and conditions

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QUALITY MANAGEMENT SYSTEMS, GENERAL REQUIREMENTS, DOCUMENTATION REQUIREMENTS, GENERAL, QUALITY MANUAL, CONTROL OF DOCUMENTS, CONTROL OF RECORDS, MANAGEMENT RESPONSIBILITY, MANAGEMENT COMMITMENT, CUSTOMER FOCUS, QUALITY POLICY, PLANNING, QUALITY OBJECTIVES, QUALITY MANAGEMENT SYSTEM PLANNING, RESPONSIBILITY, AUTHORITY AND COMMUNICATION, RESPONSIBILITY AND AUTHORITY, MANAGEMENT REPRESENTATIVE, INTERNAL COMMUNICATION, MANAGEMENT REVIEW, GENERAL MANAGEMENT REVIEW, REVIEW INPUT, REVIEW OUTPUT, RESOURCES MANAGEMENT, PROVISION OF RESOURCES, HUMAN RESOURCES, GENERAL, COMPETENCE, AWARENESS AND TRAINING, INFRASTRUCTURE, WORK ENVIRONMENT, PRODUCT REALIZATION, PLANNING OF PRODUCT REALIZATION, CUSTOMER-RELATED PROCESSES, DETERMINATION OF REQUIREMENTS RELATED TO THE PRODUCT, REVIEW OF REQUIREMENTS RELATED TO THE PRODUCT, CUSTOMER COMMUNICATION, DESIGN AND DEVELOPMENT, DESIGN AND DEVELOPMENT PLANNING, DESIGN AND DEVELOPMENT INPUTS, DESIGN AND DEVELOPMENT OUTPUTS, DESIGN AND DEVELOPMENT REVIEW, DESIGN AND DEVELOPMENT VERIFICATION, DESIGN AND DEVELOPMENT VALIDATION, CONTROL OF DESIGN AND DEVELOPMENT CHANGES, PURCHASING, PURCHASING PROCESS, PURCHASING INFORMATION, VERIFICATION OF PURCHASED PRODUCT, PRODUCT AND SERVICE PROVISION, CONTROL OF PRODUCTION AND SERVICE PROVISION, VALIDATION PROCESSES FOR PRODUCTION AND SERVICE PROVISION, IDENTIFICATION AND TRACEABILITY, CUSTOMER PROPERTY, PRESERVATION OF PRODUCT, CONTROL OF MONITORING AND MEASURING DEVICES, MEASUREMENT, ANALYSIS AND IMPROVEMENT, GENERAL MEASUREMENT, ANALYSIS AND IMPROVEMENT, MONITORING AND MEASUREMENT, CUSTOMER SATISFACTION, INTERNAL AUDITS, MONITORING AND MEASUREMENT OF PROCESSES, MONITORING AND MEASUREMENT OF PRODUCT, CONTROL OF NONCONFORMING PRODUCT, ANALYSIS OF DATA, IMPROVEMENT, CONTINUAL IMPROVEMENT, CORRECTIVE ACTION, PREVENTIVE ACTION,

ISO 9001 GUIDE

ISO 9001 guide

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