ISO 9001 Implementation Guide

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5.6 Management Review

5.6.1 General
Top management shall review the organization's quality management system, at planned intervals, to ensure its continuing suitability, adequacy and effectiveness. This review shall include assessing opportunities for improvement and the need for changes to the quality management system, including the quality policy and quality objectives

Records from management reviews shall be maintained (see 4.2.4).

5.6.2 Review input
The input to management review shall include information on

a) results of audits,

b) customer feedback,

c) process performance and product conformity,

d) status of preventive and corrective actions,

e) follow-up actions from previous management reviews,

f) changes that could affect the quality management system, and

g) recommendations for improvement.

5.6.3 Review output
The output from the management review shall include any decisions and actions related to

a) improvement of the effectiveness of the quality management system and its processes,

b) improvement of product related to customer requirements, and

c) resource needs.

From BS EN ISO 9001:2000

Although management reviews were a requirement in the 1994 standard, there are fundamental changes in this clause with the release of ISO 9001:2000.

In the old standard, top management was required to review the quality management system's effectiveness at defined intervals, based on the management representative's report. This was always important, and the reports were classified as some of the most important records in the quality system.

However, even though the foundation was there for improvement, it didn't happen effectively in many organizations. Management review meetings would occur, but there was often a lack of action after the sessions.

Now the new standard is broken into three specific sections regarding management review. These sections call for action and improvement, as well as ensuring top management is responsible for getting the job done. The language is much more prescriptive and calibrated for top management to follow, designed to include more input on improvement criteria such as corrective and preventive actions, customer feedback, performance data, internal audit results and actions from previous management reviews. This is a significant change from the 1994 standard, and it is something auditors will check thoroughly.

Management reviews should be conducted when it's appropriate for the business to do so, which could range from every week to every quarter. Of course, the big clue here is when there is change in the business, it's probably a good time to conduct a management review-and, of course, act on the findings.

Management reviews should be conducted early and often in the implementation stages and are generally more effective if they are completed before internal audits begin.

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